How Popperoo Pty Ltd collects, uses and protects your information. We keep it to what we need to run the store, and we never sell your information. Last updated 20 October 2026.
What we collect
- Contact and delivery details: your name, email, mobile and delivery address.
- Orders: what you bought, when, and how it was delivered. Card details go straight to our payment provider; we never see or store your card number.
- Your account (optional): your login, saved address, order history and Pop Club points.
- Birthday (optional): the day and month you give us, so we can offer your birthday treat.
- Wishlist (optional): the products you save. If you choose to share your wishlist, anyone with that link can see the products on it and your first name. You can stop sharing at any time.
- "My vibe" preferences (optional): the things you choose to tell us about yourself and what you're into, used only to show you more relevant products. See "Sensitive information" below.
- Reviews: if you write a review, we publish it with your first name or the name you give.
- Messages: what you send us through the contact form, email or the website chat.
- Affiliates: if you join our affiliate program, your profile, discount code, sales and commission, and the bank details we pay your commission into.
- Usage data: your IP address, device and browser, the pages you visit, and cookies.
Sensitive information
Some optional preferences (for example in "My vibe") may reveal information about your sex life or sexual orientation. This is sensitive information under the Privacy Act, so:
- it's entirely optional, and we only collect it when you choose to add it;
- we use it only to personalise product suggestions for you;
- we never share it, sell it, use it for advertising or include it in marketing lists;
- you can change or delete it at any time in My account, or ask us to.
How we use your information
- To take payment for, pack and deliver your orders, and to keep you updated on them.
- To run your account, Pop Club points, birthday treat and wishlist.
- To answer your questions and messages.
- To send marketing emails, only if you've signed up. Every marketing email has an unsubscribe link.
- To pay affiliates their commission.
- To prevent fraud, keep the site secure and meet our legal obligations (including confirming you're 18 or over).
- To understand how the site is used and improve it.
Who we share it with
We only share what each provider needs to do its job for us:
- Payments: Till Payments processes card payments.
- Delivery: ShipStation (order and label management), Australia Post and our same-day couriers, who need your name, address, mobile and email to deliver and send tracking.
- Email: Google Workspace sends our order and account emails; Klaviyo sends marketing emails if you've subscribed.
- Hosting: our website and its data are hosted on servers in Melbourne, Australia.
- Analytics: Google Analytics, to understand how the site is used.
- Website chat: our chat assistant may use an AI service to understand your question and pick the right answer.
- Authorities: where the law requires it.
Some of these providers (such as Google, Klaviyo and ShipStation) may store or process information outside Australia, including in the United States. We choose providers that protect information to a standard comparable to Australian privacy law.
Discreet by design
Orders ship in plain packaging with nothing on the outside to say what's inside, and your bank statement shows a neutral name.
Cookies and analytics
We use cookies to keep you signed in, remember your bag and wishlist, and understand how the site is used (Google Analytics). You can block or delete cookies in your browser settings, but some parts of the site, like your bag and account, need them to work.
Storage and security
Your information is protected with encryption in transit (HTTPS), access controls and regular backups. Passwords are stored in a form we can't read, and affiliates' bank details are encrypted. We keep information only as long as we need it for the purposes above, or as the law requires (for example, tax records).
Your choices and rights
- Unsubscribe from marketing at any time using the link in any marketing email.
- See or update most of your details yourself in My account.
- Ask us for a copy of the information we hold about you, or ask us to correct or delete it, by emailing hello@popperoo.com.au. We'll respond within 30 days.
Complaints
If you have a concern about how we've handled your information, email hello@popperoo.com.au and we'll look into it. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Strictly 18+
Our store is only for adults. We don't knowingly collect information from anyone under 18.