Returns & Exchanges Policy

Last updated: 30 June 2025

Popperoo is committed to providing high-quality products and service. Our Returns & Exchanges Policy complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010. Please read the following carefully.

1. 

Consumer Guarantees – Faulty or Defective Goods

If an item you purchase from us is faulty, not as described, or not fit for purpose, you are entitled to a remedy under the Australian Consumer Law. This may include:

• Repair
  
  
• Replacement
  
  
• Full refund, including any shipping fees (if the fault is major or cannot be resolved)
  
  

✅ To lodge a claim:

Please email us at [insert returns email address] with:

• Your full name
  
  
• Order number
  
  
• Description and photos of the issue
  
  
• Proof of purchase (e.g. receipt or order confirmation)
  
  

If a return is necessary, we will cover the return shipping costs.

⚠️ Notes:

• You are entitled to a remedy for as long as the product would reasonably be expected to last—there is no strict 7-day limit on faults.
  
  
• Items do not need to be unused or in original packaging to qualify for a fault-based return.
  
  

2. 

Change of Mind Returns

(Optional Policy)

We offer change-of-mind returns as a courtesy, but they are not required under Australian Consumer Law.

You may return an item within 14 days of receiving it if:

• It is unused, unworn, and in original, resalable condition
  
  
• It is returned with original packaging and tags
  
  
• You provide proof of purchase
  
  

🚚 Shipping & Fees:

• You will be responsible for return shipping costs
  
  
• A 10% restocking fee may apply
  
  
• Once approved, your refund will be processed within 7 business days to your original payment method
  
  

We do not accept returns for change of mind on:

• Custom-made or personalised products
  
  
• Opened hygiene-related items (e.g. socks, underwear)
  
  
• Clearance or final sale items (if marked as such at checkout)
  
  

3. 

Refund Processing

Refunds (where applicable) will be processed within 7 business days after we approve your request or receive returned goods. You will be notified via email once your refund has been processed.

4. 

Contact Us

For all return requests, questions or support:

📧 [email protected]