Summary of the returns policy last updated 30 June 2025.
Faulty or incorrect items
If something is faulty, not as described, or not fit for purpose, you're entitled to a remedy under Australian Consumer Law. That covers a repair, replacement or refund, including shipping for major faults.
- There's no fixed cut-off: it applies for as long as the product could reasonably be expected to last.
- The item doesn't need to be unused or in its original packaging.
- We cover return shipping for faulty items.
How to make a claim
Email hello@popperoo.com.au with your full name, order number, a description of the issue, photos, and your proof of purchase.
Change of mind
As a courtesy, we accept change-of-mind returns within 14 days of delivery if the item is:
- unused and unworn, in resalable condition
- in its original packaging with any tags
- accompanied by proof of purchase
Return shipping is at your cost and a restocking fee of up to 10% may apply.
Not eligible for change-of-mind returns
- Opened hygiene items
- Custom or personalised products
- Clearance or final-sale items
Refunds
Approved refunds are processed within 7 business days to your original payment method, and we'll email you when it's done.
Return address
Please email us before sending anything back so we can confirm the return and give you the address.